Introduction
Metawea ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with us.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website.
Information We Collect
We collect information that you provide directly to us, information gathered automatically as you use our website, and information from trusted third parties. This may include:
Personal details such as your name, email address, phone number, and billing and shipping addresses.
Order and payment information, including the products you purchase and payment method details (payment card numbers are processed securely by our payment providers and are not stored by us).
Account credentials and preferences when you register, such as your username, password, and saved items.
Communications you send us, including messages, reviews, feedback, and customer support requests.
Technical and usage data such as your IP address, browser type, device information, pages visited, and how you interact with our site, collected via cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
Process, fulfil, and deliver your orders and manage returns, exchanges, and refunds.
Create and maintain your account and provide customer support.
Send transactional messages such as order confirmations, shipping updates, and service notices.
Send marketing communications and personalised offers where you have opted in, and allow you to opt out at any time.
Improve and personalise our website, products, and shopping experience.
Detect, prevent, and address fraud, security issues, and prohibited or illegal activities.
Comply with legal obligations and enforce our terms and policies.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, tax, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures — including encryption in transit, access controls, and secure payment processing — to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information ("right to be forgotten").
Object to or restrict certain processing of your data.
Request a portable copy of the data you provided to us.
Withdraw consent at any time where processing is based on consent.
International Data Transfers
Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we take appropriate safeguards to ensure your information remains protected in line with this policy and applicable law.
Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Third-Party Links
Our website may contain links to third-party websites and services that we do not operate or control. This policy does not apply to those sites, and we encourage you to review their privacy policies before providing any information.
Marketing Communications
If you have opted in to receive marketing from us, you can unsubscribe at any time by clicking the link in any marketing email or by contacting us directly. Opting out of marketing does not affect transactional messages related to your orders and account.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page and revise the "Last updated" date above. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
info@metawea.org
Address
Downtown, Tahrir Square, Cairo, Egypt
Phone
+20 100 123 4567